Your apartment is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us in advance (additional charges may apply).
Our reception is open 24 hours.
There are 2 public parking garages within walking distance from our hotel: Schouwburgplein 2 (€20 for 24 hours) and Interparking (€30 for 24 hours) . You can also easily come by train since we are located opposite Rotterdam Central Station.
We are often asked about the following items and are pleased to confirm they are all included as standard in every suite:
Bed linen, towels, salon quality hair dryer (one per apartment), iron, ironing board, corkscrew.
If you are reserving 5 or more apartments for your party please contact us.
Our One Bedroom Apartments have a double bedroom and sleep a maximum of 2 people
Our Superior One Bedroom Apartments have one double bedroom and a sofa bed and sleep a maximum of 3 adults or or 2 adults and 2 children.
Note visitors to the apartments are by prior arrangement only and we do not permit parties onsite under any circumstances.
Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights) with a cleaning fee of €250 per stay per pet to a maximum of two pets. Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.
General cancellation policy is 4pm prior to the day of arrival however, this may vary depending on the rate plan you have booked. For further details on your cancellation policy please visit the website or refer to your booking confirmation. Please note all Advance Purchase rates are non -refundable.
All apartments are equipped with complimentary wired and Wi-Fi internet.
All bathrooms have a shower.
We include a weekly clean after a 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.
We accept all major credit/debit cards for payments. Cash is accepted in euro only and we require a security deposit and a copy of photographic ID to support all cash payments.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: Preferred method is to pre-authorise a credit card, which does not debit the account, simply holds the funds which are released back into the account. Debit cards are not accepted for pre-authorisation. We can accept a cash payment and will return this on departure following a room inspection. The required cash deposit may be up to €200.
Our building is wheelchair accessible in all public area and in rooms. We have one accessible room, available on request.
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests' stay as comfortable as possible.
The ASAP Quality Accreditation logo/seal/marque assures that this serviced apartment operator or agent has been successfully ‘quality accredited’ by ISAAP on behalf of The Association of Serviced Apartment Providers (ASAP) and, as such, is confirmed as meeting all the Core and Compulsory Requirements of the Quality Programme, including compliance with legal, health & safety requirements and industry best practice, thus delivering confidence that all minimum pre-set standards of quality have been achieved as a minimum. Corporate and leisure customers can stay with confidence.
Please contact [email protected]
Visit www.theasap.org.uk for full details of the ASAP QA and Accreditation Programme.